FAQs

My package is going to the wrong destination

If you’re tracking your package on the USA Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at USA Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

What happens if I don’t get my package?

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with USA Post.If a trace is filed, USA Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues

What reasons would I need medical marijuana for?

What reasons would I need medical marijuana for?
    • Multiple Sclerosis
    • Spinal Cord Injury/Disease
    • Cancer
    • HIV/AIDS
    • Severe Arthritis
    • Epilepsy
    • ADD/ADHD
    • Eating Disorders
    • Arthritis
    • Auto Accident(s)
    • Alzheimer’s Disease
    • Brain Injury
    • Chronic Pain
    • Chronic Nausea
    • Colitis
    • Crohn’s Disease
    • Kidney Failure/Dialysis
    • Fibromyalgia
    • Irritable Bowl Syndrome
    • Migraines
    • Muscular Dystrophy
    • Muscle Spasms
    • Parkinson’s Disease
    • Sleep Disorders
    • Anxiety
    • Post Traumatic Stress Disorder
    • Hepatitis C
    • Gastrointestinal Disorders
    • Back & Neck Problems

Is my Package Shipped safely to me?

How do you package my shipment?

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

Can I talk with a Customer Representative?

A. YES, fortunately we do not have a contact number. Our customer service representative is available by email Monday to Friday, 9am PST – 5pm PST.

How does my Order Ship Out?

A. All orders and payment received by 12 PM PST will be shipped the next business day. If we receive your order and payment after 12 pm PST, your order will be shipped the following business day.

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

My package is going to the wrong destination

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.